A clinical product needs clear operating rules.

These terms explain the responsibilities of users and organizations that access among.health. They also clarify that the product supports care coordination and does not replace professional medical judgment or emergency services.

Ask legal Privacy policy

18+

Account responsibility

Users must be authorized to access their workspace and organization data.

Emergency substitute

The service is not a crisis hotline or emergency response system.

Review

AI output

AI-assisted materials require appropriate human review before use.

Accounts

Users are responsible for authorized and accurate use.

You must provide accurate information, keep credentials secure, use the role assigned to you, and notify us if you believe your account or workspace has been compromised.

Organization setup

Clinics and organizations are responsible for configuring roles, permissions, and patient relationships correctly.

Patient use

Patients should use the product only as invited or authorized by their care team.

No credential sharing

Accounts may not be shared, transferred, sold, or used to bypass authorization controls.

Clinical limitations

among.health supports care teams but does not practice medicine.

The service can help organize information, summarize context, support reminders, and draft materials. Diagnosis, treatment, prescription, and safety decisions remain the responsibility of qualified professionals.

No emergency service

If there is immediate danger or urgent medical need, contact local emergency services or a qualified care provider.

Human review

AI-generated content may be incomplete or inaccurate and must be reviewed before clinical reliance.

Professional judgment

The product does not replace clinician judgment, patient evaluation, or organization policies.

Acceptable use

The service must be used lawfully and safely.

Users may not misuse the product, attempt unauthorized access, upload unlawful content, interfere with service security, scrape systems, or use the product to harm people.

Security

Do not probe, test, disable, reverse engineer, or bypass security controls without written authorization.

Data integrity

Do not upload false, misleading, or unauthorized patient information.

AI misuse

Do not use Avinya output for autonomous clinical decisions or unsupported medical claims.

Details

What to know

Billing

Subscriptions

Paid plans, usage limits, renewals, cancellations, taxes, and billing support are handled through the account and billing systems.

Updates

Service changes

Features may change as the product improves, clinical requirements evolve, or legal obligations require updates.

Accounts

Termination

Access may be suspended or ended for misuse, security risk, non-payment, or violation of these terms.

Plain limitation language

The terms intentionally repeat the difference between product assistance and medical care so users do not misunderstand the service boundary.

No emergency substitute

No autonomous medicine

Human review required

Contact

Ask about the terms

Send a question about service terms, account rules, or contracting.