Help Center

Find the right help path without digging.

The help center gives clinicians, patients, operators, and partners a clear way to request support. For urgent medical or safety concerns, contact local emergency services or your care team directly; this site is not an emergency service.

Contact support Open web app

Support lanes

Access, clinical workflow, operations, and billing/legal routing.

Routing goal

Non-urgent support is triaged to the right queue.

Emergency handling

The help center is not a crisis response service.

Common requests

Support should start with the user role and workflow.

A doctor asking about visit notes needs a different path than a patient asking about invitations or an operator asking about access controls.

Doctors

Get help with patient selection, visit workflow, Avinya context, notes, schedules, and risk queues.

Patients

Get help with check-ins, plan summaries, appointments, companion access, and invitation issues.

Operators

Get help with clinics, doctors, billing, roles, super admin controls, and rollout planning.

Safety

Crisis and emergency needs require immediate local support.

among.health can support care coordination, but the help center is not monitored as an emergency channel.

Immediate danger

Call local emergency services or go to the nearest emergency department.

Care-specific concerns

Contact your clinician or care team through the channels they provided.

Product safety issue

Use the support form and include screenshots, account context, and exact workflow steps when possible.

Details

What to know

Account

Access problems

Trouble signing in, missing workspace, wrong role, or invitation not received.

Product

Workflow questions

Help with visit flow, notes, patient companion, check-ins, and Avinya workspace behavior.

Operations

Admin and billing

Questions about subscriptions, practice setup, user access, or legal documentation.

Support with context

The best support request includes the workspace, role, affected account, steps taken, and what result you expected.

Role and workspace

Exact workflow step

Screenshots when relevant

Questions

Frequently asked

Can support answer medical questions?

No. Product support can help with the software, but medical advice must come from your clinician or local emergency resources.

What should I include in a support request?

Include your role, organization, account email, workspace, issue description, and the result you expected.

Contact

Contact support

Describe the issue and include the workspace where it happened.